Terms & Conditions

FYRESTOKE CATERING CO.

TERMS & CONDITIONS

Operated by Synavail Incorporated o/a Fyrestoke Catering Co.

Effective Date: October 29, 2026

These Terms & Conditions govern catering services provided by Synavail Incorporated, operating as Fyrestoke Catering Co. (“Fyrestoke,” “we,” “us,” or “our”), to individuals, businesses, and organizations (“Client” or “Clients”).

By entering into a Service Agreement with Fyrestoke, the Client agrees to the applicable Terms & Conditions provided at the time of booking, subject to all rights and protections available under applicable law.

These Terms & Conditions should be read together with the Client’s signed Service Agreement, accepted proposal, invoice, and any approved written amendments.

1. Quotes, Proposals, and Pricing

Quote Validity: Quotes and proposals are prepared based on the event details provided at the time of inquiry and remain valid for 14 days unless otherwise stated.
Pricing: Pricing is based on the agreed menu, guest count, service requirements, event location, timing, and any additional services selected. Changes to these details may result in revised pricing, subject to written approval.
Additional Charges: All pricing is provided in Canadian dollars. Applicable taxes, rentals, additional services, venue fees, and other charges will be identified in the proposal or invoice.
Booking Confirmation: The accepted proposal outlines the selected services and pricing and is incorporated into the Client’s Service Agreement. A booking is only confirmed once the agreement has been signed and the required payment has been received.

2. Booking, Deposits, and Payments

Booking Confirmation: An event booking is confirmed once Fyrestoke receives a signed Service Agreement and the required initial payment. Event dates are not guaranteed until both requirements have been satisfied.
Payment Structure: Our standard payment schedule requires 50% of the agreed total at booking, with the remaining 50% due no later than 10 days before the event. Alternative payment arrangements must be agreed upon in writing and documented in the Service Agreement or invoice.
Pay-in-Full Options: Clients may be offered the option to pay their catering balance in full at booking in exchange for eligible discounts, promotional credits, or additional benefits. These offers are subject to the specific terms provided at the time of booking and are not automatically available for every event.
Refunds and Cancellations: All advance payments, including deposits and pay-in-full amounts, are subject to the cancellation and refund provisions outlined in Section 4 and any applicable legal rights.
Late or Missed Payments: For Clients using the standard 50/50 payment plan, the remaining balance must be paid by the agreed due date. If payment is not received, Fyrestoke will issue written notice providing an opportunity to resolve the outstanding balance before services are cancelled.If payment remains outstanding after the specified notice period, Fyrestoke may cancel the booking. Any refund or retention of payments already received will follow the cancellation schedule outlined in Section 4, based on the date of cancellation.Where cancellation occurs 30 days or fewer before the event, no refund will be available under the standard cancellation schedule, except where required by applicable law. No additional catering cancellation balance will be charged for services cancelled under this provision.

3. Changes After Booking

Event Changes: Fyrestoke will make reasonable efforts to accommodate changes to guest counts, menu selections, service requirements, event timelines, or other agreed details. All changes are subject to availability and may result in adjustments to pricing, staffing, equipment, or service arrangements.
Approval of Changes: Any changes affecting the agreed services or pricing must be confirmed in writing by both parties. Updated details will be reflected in the relevant event documentation.
Last-Minute Requests: Changes requested close to or during the event are subject to availability, operational capacity, and food safety requirements. Fyrestoke cannot guarantee that all requests can be accommodated.
Additional Charges: Additional services requested and approved by the Client or their designated representative, including extended service hours, additional staffing, food quantities, or rentals, will be billed at agreed rates. These charges will be documented and invoiced accordingly.

4. Cancellations and Refunds

Cancellation Notice: Clients are requested to submit cancellations in writing to info@fyrestoke.com. Written notice helps ensure accurate records and processing. Nothing in this provision restricts a Client’s right to provide cancellation notice through any method permitted by applicable law.
Standard Cancellation and Refund Schedule: For voluntary client-initiated cancellations, the following schedule applies to catering payments received by Fyrestoke, subject to applicable law.

Notice Before Event	Standard Refund
120 days or more	70% of payments received
61–119 days	50% of payments received
31–60 days	25% of payments received
30 days or fewer	No standard refund

Calculation of Refunds: Refunds are based on catering payments actually received, after applicable discounts and promotional credits. This policy applies to both the standard 50/50 payment plan and pay-in-full bookings. Following a client-initiated cancellation, Fyrestoke will not require payment of an additional outstanding catering balance solely as a result of that cancellation.
Reasonable Cancellation Charges: Amounts retained under this schedule are intended to account for event planning, preparation, reserved event capacity, commitments, and losses associated with cancellation. Cancellation charges are subject to applicable law, including limits on unreasonable or unenforceable forfeitures. Fyrestoke will provide any greater refund required by law and will not recover the same loss twice.
Third-Party Expenses: Separately approved rentals, specialized orders, and other third-party commitments may be subject to their own disclosed cancellation conditions. Any non-recoverable charges must be supported by the applicable agreement or expense records. Charges already accounted for through Fyrestoke’s cancellation provisions will not be charged again.
Non-Payment: For Clients on the standard 50/50 payment plan, failure to resolve an overdue final payment after written notice may result in cancellation of services. Any retention of previously received payments will be subject to the applicable cancellation provisions and legal rights.
Postponements: Requests to postpone an event will be considered individually, subject to availability, event requirements, and any approved additional costs. Postponements must be confirmed in writing. If a new date cannot be agreed upon, the applicable cancellation provisions and statutory rights will determine the outcome.
Cancellation by Fyrestoke: If Fyrestoke cancels an event for reasons within its reasonable control, payments received for the cancelled services will be refunded in full. Events affected by circumstances beyond reasonable control are addressed in Section 13, Force Majeure.
Refund Processing: Refunds will be processed within 15 calendar days after cancellation notice is given, or sooner if required by applicable law. Applicable tax adjustments will be reflected in the final refund calculation.
Consumer Rights: Nothing in these Terms & Conditions limits, excludes, or waives any cancellation, refund, or other rights available to the Client under the Consumer Protection Act, 2002, or other applicable legislation.

5. Guest Count and Minimums

Estimated Guest Count: A reasonable estimated guest count is required at the time of booking. This estimate is used to determine initial pricing, staffing, equipment requirements, and event planning.
Final Guest Count: The final guaranteed guest count must be provided no later than 10 days before the event, unless otherwise agreed in writing. Reductions after this deadline will not reduce the agreed charges. Any increases are subject to availability and may result in additional charges.
Final Billing: Catering charges will be based on the greater of the final guaranteed guest count or the actual number of guests served. Any additional guests or approved services beyond the agreed scope will be invoiced accordingly.
Minimum Requirements: Certain events may be subject to minimum guest counts or minimum booking values. Any applicable minimums will be disclosed in the proposal and confirmed in the Service Agreement.

6. Menu, Dietary Needs, and Allergens

Menu Selections: Final menu selections must be confirmed no later than 14 days before the event, unless otherwise agreed in writing. Menu changes requested after this deadline are subject to availability and may result in additional charges.
Ingredient Availability: Fyrestoke prioritizes fresh, seasonal ingredients. Where an ingredient becomes unavailable, we may recommend a suitable substitution while maintaining the intended quality of the menu. Any material changes to agreed menu items will be communicated to the Client for approval.
Dietary Requirements: We can accommodate many dietary preferences and restrictions with advance notice. The Client is responsible for collecting and communicating guests’ dietary requirements and food allergies to Fyrestoke in writing no later than 14 days before the event. Requests received after this deadline will be accommodated where reasonably possible.
Food Allergies and Cross-Contact: Fyrestoke takes reasonable precautions to prevent allergen cross-contact during food preparation, transportation, and service. However, our kitchens, equipment, and onsite cooking environments may handle common allergens, including gluten-containing ingredients, dairy, eggs, soy, nuts, fish, and shellfish. We cannot guarantee an entirely allergen-free environment.
Severe Allergies: Any severe or potentially life-threatening food allergies must be specifically identified in advance. Fyrestoke will review the requirements and communicate whether suitable accommodations can be safely provided. Where safe accommodation cannot be reasonably assured, we will advise the Client so alternative arrangements can be considered.

7. Food Safety and Leftovers

Food Safety Standards: Fyrestoke follows applicable Ontario food safety regulations and public health requirements throughout food preparation, transportation, storage, and service. Food will be handled and maintained under appropriate sanitary and temperature-controlled conditions.
Leftover Food: Any food that has exceeded safe holding times, been exposed to contamination, or cannot be safely stored or transported may be discarded at Fyrestoke’s discretion. Food safety decisions will be made in accordance with applicable public health requirements.
Leftover Requests: Clients may request to retain leftover food following their event. Fyrestoke will accommodate these requests where food remains safe for consumption and appropriate packaging and storage arrangements are available. The availability of leftovers is not guaranteed.
Transfer of Responsibility: Once food has been safely transferred to the Client or their designated representative, the Client is responsible for subsequent handling, transportation, refrigeration, reheating, and storage. Fyrestoke is not responsible for food safety issues caused by improper handling after transfer. This does not limit Fyrestoke’s responsibility for its own acts or omissions or any obligations imposed by law.

8. Service Styles and Staffing

Service Styles: Fyrestoke’s primary catering experience is The Fyrestoke Feast, featuring onsite live-fire cooking, a complete menu, signature food displays, and a professionally served buffet. Additional services, including cocktail hour, late-night grazing, and other catering arrangements, are provided when specifically included in the accepted proposal and Service Agreement.
Staffing and Service: Fyrestoke provides the culinary and service personnel necessary to deliver the agreed catering experience. Staffing levels are determined by guest count, menu requirements, service format, venue conditions, and event duration. The agreed service includes the responsibilities outlined in the proposal and Service Agreement.
Additional Staffing Requirements: Events requiring extended service, additional food stations, complex venue arrangements, or services beyond the original agreement may require additional personnel. Any additional staffing charges will be communicated to the Client and require written approval.
Service Hours and Overtime: Setup, food service, and breakdown will follow the agreed event schedule. Client-requested extensions beyond the contracted service period are subject to staff availability and additional charges. Overtime will be billed at the agreed hourly rate, with a one-hour minimum per additional staff member. Additional charges must be approved by the Client or their designated representative.
Other Catering Arrangements: Where Fyrestoke agrees to provide drop-off catering or another service format, staffing, delivery, setup, and service responsibilities will be outlined separately in the accepted proposal and Service Agreement. Onsite staffing is not included in drop-off catering unless expressly agreed upon.

9. Access, Setup, Rentals, and Utilities

Venue Access and Setup: The Client is responsible for ensuring Fyrestoke has safe and timely access to the venue for equipment delivery, setup, food preparation, service, and breakdown. Adequate working space, unloading areas, and access routes must be available as agreed during event planning.
Live-Fire Kitchen Requirements: Events featuring onsite live-fire cooking require a suitable, approved cooking area with adequate space, ventilation, clearance from combustible materials, and safe access for equipment and staff. The venue must permit the agreed cooking methods. Fyrestoke will assess the proposed setup and may adjust equipment placement or cooking arrangements to meet safety and operational requirements.
Utilities and Facilities: The Client is responsible for ensuring that any agreed venue-provided utilities and facilities, including electricity, potable water, kitchen access, and waste disposal arrangements, are available and suitable for the event. Fyrestoke will provide its own mobile cooking, holding, and service equipment as outlined in the accepted proposal. Any additional utility or equipment requirements will be communicated during planning.
Rentals and Equipment: Tables, chairs, dinnerware, linens, tents, generators, and other rental items may be arranged by Fyrestoke or directly by the Client. Rental costs, responsibilities, and applicable conditions will be identified and approved before commitments are made. The Client is responsible for loss or damage caused by the Client, their guests, or their representatives, except to the extent caused by Fyrestoke or another responsible party.
Additional Venue and Access Costs: Additional expenses related to parking, restricted access, elevators, extended load-in or breakdown periods, special equipment handling, or other venue-specific requirements may result in additional charges. Any such charges, including applicable coordination or administrative fees, will be communicated and require Client approval before being incurred.
Changes to Venue Conditions: If actual venue conditions differ materially from those agreed during planning, Fyrestoke will work with the Client to identify suitable adjustments. Changes affecting services, equipment, staffing, or pricing will be documented and approved in writing. Fyrestoke retains the ability to take immediate action where necessary to address a safety concern.

10. Venue Requirements and Permits

Venue Approvals: The Client is responsible for ensuring the event venue or property owner permits the agreed catering services, including onsite cooking, live-fire equipment, and the use of designated preparation and service areas where applicable. Any venue restrictions or requirements must be communicated to Fyrestoke during event planning.
Permits and Regulatory Compliance: Each party is responsible for obtaining the permits, licences, approvals, and inspections legally required for its respective activities. Fyrestoke is responsible for applicable food-service and public health requirements. The Client is responsible for event-related and venue-specific permits and approvals assigned to them in the Service Agreement. Fyrestoke may assist with coordinating these requirements when agreed upon in writing.
Venue Coordination: The Client agrees to provide necessary venue information, restrictions, and approval documentation within a reasonable timeframe before the event. Fyrestoke will cooperate with venue management and applicable authorities regarding catering operations, equipment, and service arrangements.
Venue Fees and Additional Charges: Venue-imposed fees, including kitchen-use charges, security, waste disposal, special permits, or additional venue services, may be the responsibility of the Client when disclosed and agreed upon in advance. Any additional charges requiring Fyrestoke’s coordination must be approved by the Client before being incurred, except where otherwise permitted under the Service Agreement.
Approval Restrictions: If necessary venue permissions or regulatory approvals cannot be obtained, Fyrestoke will work with the Client to identify suitable alternatives where possible. Any changes to the agreed services or additional charges must be confirmed in writing. Fyrestoke will not proceed with any activity that cannot be performed safely or lawfully.

11. Alcohol Service

Alcohol Service: Fyrestoke Catering Co. does not supply, sell, handle, or serve alcoholic beverages. Alcohol and bartending services are not included in any Fyrestoke catering package.
Licensing and Permits: The Client, venue, or designated alcohol service provider is responsible for obtaining all required liquor licences, permits, and approvals in accordance with applicable Ontario laws and venue regulations.
Service Responsibilities: All alcohol-related arrangements, including purchasing, transportation, storage, serving, staffing, and responsible consumption, are the responsibility of the Client, venue, or designated alcohol service provider.
Liability: Fyrestoke is not responsible for alcohol service or related activities conducted independently by the Client or third parties, except to the extent liability arises from Fyrestoke’s own actions or obligations under applicable law.

12. Outdoor Events, Weather, and Fire Safety

Weather Contingency Planning: Outdoor events must have suitable contingency arrangements for adverse weather, including rain, high winds, extreme temperatures, or other conditions that may affect catering operations. The Client is responsible for ensuring agreed venue-provided shelter, tenting, flooring, and other protective arrangements are available. Fyrestoke will coordinate its operational requirements during event planning.
Live-Fire Cooking and Safety: All live-fire cooking is subject to applicable fire regulations, municipal bylaws, venue restrictions, and current fire conditions. Fyrestoke reserves the right to modify, suspend, or discontinue live-fire cooking where necessary to protect guests, staff, property, or equipment.
Alternative Cooking Methods: Where open-flame cooking is restricted or unsafe, Fyrestoke may use alternative cooking methods, including propane, electric equipment, or approved kitchen facilities, where legally permitted and operationally feasible. We will make reasonable efforts to maintain the agreed menu, food quality, presentation, and service standards. Any material changes to the contracted experience will be discussed with the Client.
Unsafe Event Conditions: Fyrestoke may temporarily suspend or adjust catering operations where severe weather, unsafe ground conditions, inadequate shelter, fire hazards, or other circumstances create an unacceptable safety risk. The Client and Fyrestoke will work together to identify reasonable alternatives where possible.
Event Disruptions: Where weather, fire restrictions, or other circumstances prevent the agreed services from proceeding, the parties will refer to Section 13, Force Majeure, and any applicable provisions of the Service Agreement. Any financial adjustments, postponements, or cancellations will be handled in accordance with those provisions and applicable law.

13. Force Majeure

Events Beyond Reasonable Control: Neither Fyrestoke nor the Client shall be held responsible for failure or delay in fulfilling contractual obligations directly caused by extraordinary circumstances beyond their reasonable control that prevent safe, lawful, or reasonable performance of the agreed services. Such circumstances may include severe weather, natural disasters, wildfires, mandatory fire restrictions, government orders, public health emergencies, major utility failures, or other significant unforeseen events.
Notification and Reasonable Efforts: If a force majeure event occurs, the affected party must notify the other party as soon as reasonably possible. Both parties agree to make reasonable efforts to minimize disruptions, explore suitable alternatives, and preserve the agreed services wherever safely and legally possible.
Alternative Arrangements and Postponements: Where the original event arrangements cannot proceed, Fyrestoke and the Client will make reasonable efforts to identify an alternative service arrangement or mutually acceptable event date. Any revised arrangements, additional costs, or changes to services must be agreed upon in writing. Payments already received will be applied toward an approved rescheduled event, subject to any agreed adjustments.
Cancellations and Refunds: If a qualifying force majeure event prevents the agreed services from proceeding and no suitable alternative or rescheduled date can be agreed upon, Fyrestoke will refund payments received, less reasonable, documented, non-recoverable event-specific costs already incurred or unavoidably committed. Any deductions will account for costs that can reasonably be avoided or recovered. The same expense will not be charged twice. Refunds remain subject to applicable law and will be processed within 15 calendar days, or sooner where legally required.
Circumstances Not Covered: Financial difficulties, changes in personal preferences, ordinary scheduling conflicts, increased operating costs, or avoidable staffing and equipment shortages do not independently qualify as force majeure. Client-initiated cancellations that do not qualify under this section remain subject to Section 4, Cancellations and Refunds.
Applicable Law: Nothing in this section limits either party’s rights or obligations under applicable law, including statutory consumer protection rights.

14. Damages and Liability

Client Responsibility for Damages: The Client is responsible for reasonable costs associated with damage to venue property, rental equipment, or Fyrestoke-owned equipment caused by the Client, their guests, or vendors hired by the Client, to the extent permitted by law. This excludes normal wear and tear and damage caused by Fyrestoke’s negligence or misconduct.
Damage Assessment and Charges: Any damage or loss for which the Client is responsible will be documented and assessed based on reasonable repair or replacement costs. Fyrestoke will provide supporting details for any associated charges. Charges for third-party rental equipment will also be subject to the applicable rental agreement.
Fyrestoke’s Responsibility: Fyrestoke remains responsible for damage, injury, or loss resulting from its own negligence, misconduct, or the actions of persons for whom it is legally responsible. Fyrestoke is not responsible for losses caused solely by unrelated third parties or circumstances outside its control.
Limitation of Liability: To the maximum extent permitted by law, Fyrestoke’s total liability for direct financial losses arising solely from a failure to provide the contracted catering services will not exceed the amount paid to Fyrestoke for the affected event. This limitation does not apply to death, personal injury, physical property damage caused by Fyrestoke’s negligence, wilful misconduct, or any liability that cannot legally be limited.
Indirect and Consequential Damages: To the extent permitted by law, neither party shall be liable for indirect, incidental, special, or consequential financial losses arising from the agreement, including lost profits or business opportunities, except where such liability cannot lawfully be excluded.
Applicable Law: Nothing in this section removes or restricts any rights, remedies, or responsibilities that cannot legally be excluded under applicable law.

15. Insurance and Indemnity

Commercial Liability Insurance: Fyrestoke maintains commercial general liability insurance for its catering operations. Proof of insurance may be provided upon reasonable request, subject to the terms, conditions, exclusions, and limits of the applicable insurance policy.
Certificates of Insurance and Additional Insured Requirements: Where a venue or other party requires a Certificate of Insurance or additional insured status, Fyrestoke will coordinate the request with its insurance provider. Additional insured coverage is subject to insurer approval and applicable policy endorsements. Any additional costs associated with special insurance requirements will be communicated to the Client for approval before being incurred.
Client Indemnification: To the extent permitted by law, the Client agrees to indemnify and hold harmless Fyrestoke, its owners, employees, and contractors against reasonable third-party claims, damages, liabilities, and associated legal expenses to the extent caused by the Client’s breach of the Service Agreement, negligence, or wilful misconduct, including actions of guests or Client-appointed vendors for which the Client is legally responsible.
Fyrestoke’s Responsibility: The Client is not required to indemnify Fyrestoke for claims or losses to the extent caused by Fyrestoke’s negligence, wilful misconduct, or the actions of persons for whom Fyrestoke is legally responsible. Liability remains subject to Section 14, Damages and Liability, and applicable law.
Claims and Cooperation: Both parties agree to notify one another promptly of any incident or claim that may affect their responsibilities under the Service Agreement and to reasonably cooperate in documenting and resolving the matter.

16. Photography and Marketing

Photography and Videography: Fyrestoke may capture photographs and video of food, catering displays, cooking operations, service areas, and general event atmosphere for use in our website, social media, portfolio, advertising, and other promotional materials.
Guest Privacy and Consent: Fyrestoke respects the privacy of Clients and their guests. We will obtain appropriate consent before using photographs or videos featuring identifiable individuals for marketing purposes. Consent from a Client does not automatically authorize the use of images featuring their guests. Images featuring children will require appropriate parental or guardian consent.
Client Preferences: Clients may request that photography or videography be restricted or excluded from their event. Such requests should be communicated in writing before the event whenever possible. Fyrestoke will respect these preferences and applicable venue restrictions.
Use of Images: Photographs and videos will be used responsibly and in accordance with applicable privacy laws. Individuals may contact Fyrestoke to request that their identifiable images no longer be used for promotional purposes, and we will respond in accordance with applicable law.

17. Taxes, Service Charges, and Gratuities

Applicable Taxes: All prices are quoted in Canadian dollars and are subject to applicable taxes unless expressly stated otherwise. Ontario Harmonized Sales Tax (HST), currently 13%, will be applied where required by law. Applicable taxes will be clearly identified in the proposal and invoice.
Service Charges and Additional Fees: Any applicable service charges, administrative fees, or additional costs will be disclosed in the accepted proposal or Service Agreement. No additional charges will be applied without the Client’s approval, except as otherwise expressly permitted under the agreed terms.
Gratuities: Gratuities are voluntary and are not automatically included in Fyrestoke’s standard catering pricing. Clients may choose to recognize our culinary and service team with a gratuity. Gratuities received for employees will be distributed in accordance with applicable employment legislation.
Discounts and Promotional Credits: Eligible discounts and promotional credits will be applied according to the terms of the specific offer and clearly reflected in the invoice. Unless expressly stated otherwise, discounts apply only to eligible Fyrestoke services and do not extend to third-party rentals or separately arranged services. Applicable taxes will be calculated in accordance with tax law.

18. Subcontractors

Use of Subcontractors: Fyrestoke may engage qualified subcontractors, independent professionals, and trusted partner vendors to assist in delivering the agreed catering services. This may include culinary personnel, service staff, specialty food suppliers, equipment providers, and rental companies.
Service Standards and Responsibility: All subcontractors engaged by Fyrestoke are expected to meet our standards for professionalism, food safety, service quality, and applicable regulatory compliance. Fyrestoke remains responsible for fulfilling its contractual obligations, including services performed on its behalf by subcontractors.
Third-Party Vendors: Vendors contracted directly by the Client, venue, or another event organizer remain responsible for their own services, agreements, and legal obligations. Fyrestoke will make reasonable efforts to coordinate with these providers where necessary for the successful execution of the event.
Additional Costs: Any subcontracted services or additional vendor expenses beyond the agreed scope that result in charges to the Client must be disclosed and approved in writing before being incurred.

19. Privacy

Privacy and Personal Information: Fyrestoke collects, uses, stores, and protects personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and our Privacy Policy available at fyrestoke.com/privacy/.
Collection and Use of Information: Personal information collected during inquiries, bookings, and event planning may include contact details, event information, billing details, communications, and dietary requirements. This information is used only for legitimate business purposes, including delivering our services, managing bookings, processing payments, and meeting legal obligations.
Guest Information and Dietary Requirements: Clients are responsible for ensuring they are authorized to provide personal information about their guests, including food allergies and dietary restrictions. Fyrestoke will collect and share only the information reasonably necessary to provide appropriate catering services.
Third-Party Service Providers: Fyrestoke may use trusted third-party platforms and service providers to manage bookings, communications, payments, and event operations. Personal information will be shared only as reasonably necessary for these purposes, with appropriate privacy safeguards.
Marketing Communications: Booking Fyrestoke’s services does not automatically enrol Clients in promotional mailing lists. Marketing communications will be sent only where permitted by applicable Canadian anti-spam legislation. Clients may withdraw marketing consent or unsubscribe at any time.
Privacy Rights: Individuals may request access to or correction of their personal information, or withdraw consent where permitted by law. Additional information about data handling, retention, security, and privacy requests is provided in our Privacy Policy.

20. Governing Law and Disputes

Governing Law: These Terms & Conditions and all related Service Agreements are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, subject to any mandatory legal protections that apply.
Dispute Resolution: In the event of a disagreement concerning the agreed services, payments, cancellations, or other contractual obligations, Fyrestoke and the Client are encouraged to first attempt to resolve the matter through open communication and good-faith negotiation.
Mediation and Legal Proceedings: Where a dispute cannot be resolved through direct communication, both parties may voluntarily agree to mediation in Ontario. If a resolution cannot be reached, either party may pursue available legal remedies through a court of competent jurisdiction. Negotiation or mediation is not a mandatory prerequisite to exercising legal rights.
Consumer Rights: Nothing in these Terms & Conditions restricts either party from exercising rights or remedies available under applicable law, including the Consumer Protection Act, 2002. Any statutory rights relating to legal proceedings, arbitration, class proceedings, or consumer complaints remain unaffected.

21. General

Electronic Signatures and Documents: Electronic signatures, agreements, and copies are accepted and may be legally binding in accordance with applicable law. Clients will be provided with accessible copies of their contractual documents for their records.
Independent Contractor: Fyrestoke operates as an independent contractor and is not an employee, agent, or partner of the Client. Fyrestoke retains responsibility for managing its personnel, equipment, and catering operations in accordance with the agreed services.
Severability: If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Waiver: A failure or delay by either party to enforce any provision does not constitute a waiver of that provision or any other contractual right. Any express waiver must be confirmed in writing and applies only to the specific circumstances for which it was granted.
Entire Agreement: The signed Service Agreement, accepted proposal, applicable Terms & Conditions, agreed invoice, and any approved written amendments or addenda collectively form the agreement between Fyrestoke and the Client. These documents supersede prior discussions or representations concerning the same services, except where otherwise required by law.
Order of Precedence: In the event of a conflict between contractual documents, an approved written amendment will take precedence for the matters it expressly modifies, followed by the signed Service Agreement, accepted proposal, and these Terms & Conditions. Invoices document agreed charges and do not independently modify contractual obligations.
Amendments and Modifications: Changes to agreed services, pricing, dates, or contractual obligations must be mutually approved and documented in writing. Email confirmation may be accepted where legally sufficient. Where applicable law requires additional documentation or signatures, those requirements must be satisfied.
Updates to Terms & Conditions: Fyrestoke may update these Terms & Conditions from time to time. Updated terms will apply to future bookings once made effective. Changes will not automatically modify existing signed agreements unless mutually agreed upon in accordance with applicable law.
Applicable Law: Nothing in these general provisions limits or excludes any rights, protections, or remedies that cannot legally be waived.

FYRESTOKE CATERING CO.

Synavail Incorporated o/a Fyrestoke Catering Co.

2621 Lakefield Road, Unit B

Selwyn, Ontario K9J 6X2

Email: info@fyrestoke.com

Website: www.fyrestoke.com

For questions regarding these Terms & Conditions, please contact us at info@fyrestoke.com.